Clients and Testimonials


Steve and his team were absolutely awesome at yesterdays Jessica Mauboy in-store appearance at Target, Bondi. They are a credit to your organisation.

Chris Stacey
State Loss Prevention Manager (NSW / ACT)


It’s not often that I have the opportunity to recommend a service but when the company provides great services like you do I will recommend them whenever I can.

Ev Belingheri
Strata Property Manager
Perth Management Services


To keep up with the rapid change the retail industry is undergoing, it is undeniable that businesses such as ours need to do things differently. Price wars and constant promotions to grab market share continue to put pressure on margins. Loss prevention and shrinkage management have direct impact to those margins helping create a competitive advantage against retailers that do not manage them.
The partnership with Charter Security (part of the Southern Cross Protection Group) over the past 17 years working on loss prevention has resulted in lower shrinkage and safer working environment for our staff and customers. This long term relationship has raised security standards in the retail industry.

JB Hi-Fi


We are pleased to note our satisfaction with the standard of service, offered to us by Southern Cross Protection and their team. Southern Cross Protection have recently been awarded the Security Patrol and Static guarding services across our Queensland property portfolio which consists of a mix of Commercial, Industrial and retail shopping Centres. The transition from multiple suppliers to one has been seamless with Andy Jones and his team. This is a great result for our clients and a seamless managed service line for our Property and Facilities managers.
Southern Cross Protection provides a dynamic, professional high quality level of services, we have no hesitation recommending Southern Cross Protection as a security service provider.

Richie Stagg
Manager, Real Estate Management
Colliers International


For almost a decade, we’ve entrusted Southern Cross Protection with a number of our facilities in both NSW and QLD. Southern Cross Protection has been providing security solutions fit for each site including mobile patrols and welfare checks.
Their security services include calls on site and making sure doors and windows are secure and intact, whilst looking for signs of damage, vandalism, forced entry, and unauthorised persons.
Southern Cross Protection remains a reliable and dependable security partner that certainly contributes to IRT’s long-standing stable repute in the age care industry.

Mark Whalan
Manager, Facilities and Emergency Services


This letter is to highlight our satisfaction in having sub contracted our security contract to Charter Security (part of the Southern Cross Protection Group), and how we have appreciated working with them for the past 6 years.
Charter’s strength in our eyes lies in the support they provide to us whenever we are faced with issues, items out of the ordinary or situations where we need security expertise. We know that with one call our concerns are taken seriously, are listened to, and are dealt with in a calm efficient manner that considers our position, budget and timelines.
We have many high profile events here with various dignitaries, VIP’s and celebrities and have been able to approach these events with a great level of confidence because we know that Charter are ‘on to’ of it all.
Although it is ultimately a business that works to stay in the black like any other, I can say with conviction that Charter are genuinely keen to ensure their clients receive the best service they can offer. They are able to do that in personable, positive, and mature manner that gives us the comfort that we will be in partnership for many years to come.

Paul Devine
Client Services Manager
Brookfield Global Integrated Solutions


On behalf of the Board, I want to thank you, the management and staff of Charter Security (part of the Southern Cross Protection Group) for the excellent results achieved on Opening Day. The smooth running of the day was testament to the careful planning and the hard work of everyone involved. I know that many people have put in an enormous effort to make the Opening Day, and those days that follow, a great success.
I know that you and the staff will not take continued success for granted, but will work to continually improve on this excellent beginning. I can assure you the Board will support you and your staff as you work towards the goals we have set ourselves.

Steve McArthur
Melbourne Market


The MCCD project is being delivered as a Public Private Partnership (PPP) under the Partnerships Victoria Policy.
Plenary Conventions has entered into a 25 year contract with the State of Victoria to design, build, own, and manage the new Melbourne Convention Centre, and existing Melbourne Exhibition Centre. An element of the services to be provided by Plenary Conventions under the PPP is security and emergency management services.
Since 2008, Charter Security (part of the Southern Cross Protection Group) has delivered the security and emergency management services in a professional manner, through a responsive on-site and management team who have always been available to meet with the Plenary Conventions, Brookfield Multiplex Services, MCET, and key stakeholders whenever required.
I am pleased to recognise Charter Security as a significant partner in success of the MCCD project to date.

Chris Clifton
General Manager
Plenary Group


What was unanimous throughout the entire Safety team was the professionalism and exceptional customer service the NSW Charter Security team (part of the Southern Cross Protection Group) provided to our clients and staff.
From the moment the team stepped onsite, they knew our event inside and out. All guards were in position well before the rostered times, all staff were happy, pleasant, and smiling, and enjoying their tasks at hand. In addition to all being incredibly friendly, many assisted with other tasks of radioing when stocks at the door were running low, and handing out of lanyards, show bags, and catalogues to our visitors. This was never asked of them but something they all took the initiative to do.
Having a team like this onsite installs enormous confidence for us knowing that the job will always be addressed and get done to a high standard.
We look forward to working with this team again. Pass on our compliments to all who worked on our events with us.
We have nicknamed these guys ‘The A-Team’.

Natalie Jose
Operations Coordinator
Australian Exhibitions & Conferences