This position has been filled. Thank you for your interest.

About Southern Cross Protection

Southern Cross Protection is Australia’s leading security companies and one of the largest mobile patrol companies in Australia. A national footprint that is able to provide the local communities; businesses and people with a holistic, intelligent approach to security on a localised basis.

With over 90 years of pioneering security services we have the experience to deliver a range of dependable solutions. This is combined with highly capable staff, precision risk management technologies and sophisticated coordination capabilities applying intelligence make us market leaders.

At Southern Cross Protection, we are passionate about providing an exceptional customer experience to everyone, every day!

To achieve this, we are always searching for ‘driven people’ with great ideas, energy and passion.

About the role

We are currently seeking a highly motivated and experienced individual to join our team in the sunny Gold Coast as a Patrols Branch Manager. We are looking for an Individual that is passionate about the safety of others and delighting clients beyond their expectations, someone who has what it takes to coach a team to greatness and inspire individuals to challenge themselves and each other. Experience in the security industry would be advantageous, must hold a Security Licence and must be passionate about people! Ongoing Training and Development provided.

Key Areas of Responsibility will include:

  • Ensure the safety and welfare of all workers and that all clients receive the service they signed up for
  • Follow up all Incident reports for customer portfolio
  • Organise daily muster/pre-shift briefings
  • Provide training to the Patrol Officers, Supervisors and Inspectors to ensure their skills are up to date and relevant
  • Recruitment of competent new Patrol Officers
  • Ensure rosters fit the needs of the business
  • Face to Face customer visits
  • Revenue retention measures taken and results monitored
  • Fortnightly toolbox talks and fortnightly meetings with Inspectors
  • Hold fortnightly meetings with Supervisors and report to the General Manager
  • Follow up and deal with all HR incidents that occur within in the branch through to resolution
  • Key Audits
  • Site Safety Assessments
  • Ensure the fleet is in full working condition and presentable at all times
  • Ensure the run sheets and shift reports are monitored
  • Attend scheduled WHS training programs
  • Actively lead the organization’s efforts to meet or exceed WHS goals and plans

Who are we looking for?

  • A passion for delivering excellent customer service
  • Demonstrated ability to work in a team environment
  • Ability to adapt to an ever-changing environment
  • Excellent communication (written and oral) and interpersonal skills on all levels
  • Proficiency with Google, CRM and general computer literacy and adaptability to in-house systems
  • Diploma in Risk & Security Management or willing to get one
  • Results oriented
  • A passion for people
  • Work ethic and reliability
  • Excellent communication and negotiation skills
  • A ‘can do’ attitude
  • A ‘Driven’ person


  • Salary & Super package
  • Collaborative & friendly team environment
  • Car, Phone and Laptop
  • Supportive management

If you think you have the skills, passion and desire to work for this dynamic organisation & make a career in the security industry, please apply now.

How to Apply

Applicants must apply to Please include a Cover Letter giving us a brief overview of your previous relevant experience and how you will use these skills in this role and why you would like this position.

This position has been filled. Thank you for your interest.